hide condition not working

  • mongabay
    Asked on January 16, 2019 at 1:40 PM

    Hey - I have been playing around with my conditions on my survey for a while now and I can't seem to get it to do what I want.

    You can see if they are a US citizen, then I want the International Contributor questions to disappear.  I can't seem to get it right.  

    I've tried to do show fields, hide fields, etc.  Nothing I've tried works (but I've done this exact same logic in a different survey to good effect).


    I've tried doing one at a time, hiding vs. showing, and I can't seem to get it to work right.  Help?


    Help please?


    1547662763Screen Shot 2019 01 16 at 12 Screenshot 10


    1547662780Screen Shot 2019 01 16 at 12 Screenshot 21

    Page URL: https://form.jotform.com/81274434474964
  • Richie JotForm Support
    Replied on January 16, 2019 at 2:31 PM

    I have checked your form conditions and it seems there are conflicts in the condition that is why the field is showing.

    For example: Question 3, you have a condition to show the fields and you have added the International Contributors field. The International Contributors field is default not hidden, therefore it doesn't need to be shown again. Kindly check your conditions again and remove the field in your Show condition.

    hide condition not working Image 1 Screenshot 20

    Sample Form:https://form.jotform.com/90155402601949

    Please give it a try and let us know how it goes.