Image Download Problem: Unable to download the images from submissions

  • Laura Coutts
    Asked on January 16, 2019 at 9:46 PM

    Hi,

    A client is using JotForm to collect client order details. The form includes an image upload field and has been set up to generate a PDF which is emailed to the client.

    Previously, the client simply clicked on the image link and was taken to JotForm, where they could download the image file. As of today, clicking on an image link takes them to a 404 page.

    Also, a couple of submissions have come through without the PDF attachment. I have had to manually download this from JotForm.

    Please take a look into this and let me know how I can fix this.

    Kind Regards,

    Laura