Notification Email: email is not received for one particular submission and no log showing in email history

  • Profile Image
    lindsk
    Asked on January 17, 2019 at 01:18 PM

    Hello! This email was never received by us. Any idea why? 


    -------- Original Message --------
    Subject: PFC - Thank you for your order...
    From: PFC Customer Support Team <noreply@jotform.com>
    Date: Thu, January 10, 2019 1:39 pm
    To: avery@results-fitness.com

     

    If your order was placed before 10am EST it will ship out today.  All other orders will ship out tomorrow.  

    Important Holiday Notice:  There will be no pick ups from UPS or Fed Ex on December 24th or December 31st.  In addition, PFC, UPS and Fed Ex will be closed on December 25th and January 1st.   Please keep in mind that this may cause delays.

    If you see any mistakes or changes that need to be made to your order, please let us know by replying to this email within the next 5 minutes.  We process these orders quickly and we are not able to make adjustments once processed.

    Stay Healthy!

    PFC Team



    Business/Company Name

    Results Fitness

    Person Placing Order

    Avery Waymire

    Shipping Address

    Street Address: 24420 Walnut St
    City: Newhall
    State / Province: CA
    Postal / Zip Code: 91321

    Phone Number

    (661) 7997900

    Email

    avery@results-fitness.com

    Dr. Smoothie 100% Crushed Fruit Puree *Recommended*

     

    46oz Bottle
    (Mixed Case must have 6 bottles total)

    Case
    (6/46oz bottles)

    Acai Berry Blend

       

    Banana

       

    Beetroot & Berries

       

    Blueberry Banana

       

    Boysenberry & Blackberry

       

    Butternut Squash & Mango

       

    Cherry Cranberry

       

    Four Berry

    1

     

    Guava & Passion Fruit

       

    Lemonade

       

    Limeade

       

    Mango

    1

     

    Orange Tangerine

       

    Peach Pear

       

    Pineapple Blend

    2

     

    Red Apple

       

    Strawberry

    2

     

    Strawberry Banana

       

    Tropical Sunshine

       

    Popular Cafe Essentials - 3.5lb bags

     

    3.5lb Bag

    Chocoholics Choice

    1

    Classic Chai (formerly Original Chai)

     

    Classic Latte
    (formerly Truly Coffee)

    1

    Cookies n' Cream

     

    Cream Base (formerly Neutral Base)

     

    Matcha Mint Chip

     

    Matcha Green Tea Latte

     

    Mocha Java

     

    Mocha Latte (formerly Cocoa'ccino)

     

    Salted Caramel Latte (formerly Salted Caramel)

     

    Toffee Latte (formerly Whole Lotta Toffee)

     

    Vanilla Cream

     

    Yogurt Cream (formerly Yogurt Lover's Choice)

     

    swiig Trainers Only Supplements

     

    Quantity

    Creatine - 500g

    1

    Glutamine - 500g

    1

    Precovery 600g

     

    BCAA's 90 caps

     

    THE Energy Source - 60 caps

     

    THE Fat Burner - 60 caps

     

    THE Joint Mender - 90 caps

     

    THE Omega Support - 60 caps

     

    THE Turmeric Effect - 120 caps

     

    swiig Seeds

     

    Quantity

    Chia - 11oz jar

     

    Flax - 11oz jar

    1

    Hemp - 9oz jar

     

    Variety - 6pk

     

    Milks/ Other Liquids

     

    Quantity

    Almond Chocolate-12 32oz

     

    Almond Vanilla-12 32oz

    1

    Soy Chocolate-12 32oz

     

    Soy Vanilla-12 32oz

     

    Skim Hershey-12 32oz

     

    Dry Org Milk-bag

     

    Coconut Water - 12 33.8oz

     

    swiig Daily Whey Protein Matrix

     

    2.2lb

    8lb
    4/ 2.2lb for Strawberry and Bana)

    20lb
    (Unavailable in Strawberry and Banana)

    Vanilla

       

    1

    Chocolate

         

    Banana

         

    Strawberry

         

    swiig Sqware Meals

     

    (Mixed Case must have 6 bottles total)

    Case
    (6 bottles)

    Vanilla Whey

    4

     

    Chocolate Whey

    2

     

    Vanilla Plant

       

    Chocolate Plant

       

    Private Label Protein (full cases of 6/2.5lb bottles only)

     

    Quantity - 6/2.5lb case

    Vanilla

    1

    Chocolate

     

    Type a question

    Yes


     

     

     

    Do you know someone who would benefit from working with Performance Food Centers the way you have?  Refer them to us and receive some FREE product!  Click HERE to submit their information.  Thank you!

     


  • Profile Image
    Welvin
    Answered on January 17, 2019 at 02:04 PM

    Yes, I cannot find this submission in your email history. I don't know yet if we have downtime for form emails for this timeframe, but I can create a ticket here if needed. Is this the only submission that is not sent to your email address? Please list down the missing for us so we can also check our logs.

    You can also check your email history, guide here https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

  • Profile Image
    lindsk
    Answered on January 18, 2019 at 07:33 AM

    Hey, thank you for that. This is very helpful. We have had a couple in the past, but this is the first we are looking into, so if you could submit a ticket that would be great! Thank you. 

  • Profile Image
    Welvin
    Answered on January 18, 2019 at 09:51 AM

    Thank you for the confirmation. I have created the ticket here. We will update this thread once we have an update for you. Please continue to monitor the form, and update us here for missing emails in the current form or other forms you have.