What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Your site went down twice in the last few minutes, and now the form I was working on is blank. What is going on? I am on a deadline to get this done.

    Asked by medwards on January 28, 2013 at 11:00 AM
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    Answered by pinoytech on January 28, 2013 at 11:43 AM

    Hi there,

    We apologize for the inconvenience that may have caused. Can you please share to us the URL of your Form to investigate the issue and for further assistance?

    Thank you!

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    Answered by medwards on January 28, 2013 at 12:00 PM

    Here it is...but it is blank. 

    http://form.jotformpro.com/form/30205452700944

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    JotForm Support

    Answered by Deygus on January 28, 2013 at 12:47 PM

    I haven't had any issues that I've noticed from our site on my end but Oh My, I'm terribly sorry about this. It currently looks like the form wasn't saved in time and unfortunately I don't think there's a way that we will be able to recover the information because of that so if there is anything we can do to help you rebuild it quickly please let us know.

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    Answered by medwards on January 28, 2013 at 01:06 PM

    I started creating the form last week, so it was saved at one time.  I was just making updates to it.

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    JotForm Support

    Answered by Deygus on January 28, 2013 at 01:41 PM

    Okay thankyou for that tidbit of information with correction and I'm sorry that this has happened. I'm not seeing a way around this from my side of things even after trying to clone your form to see if that would pull the data from it's origin and still no luck. So at this point it looks like an obvious bug and I am going to go ahead and forward this issue to our development team to see if they are able to do anything beyond this point.

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    JotForm Founder

    Answered by aytekin on January 29, 2013 at 12:26 PM

    The form was deleted. I went to your trash folder and restored it. But, there was no questions on it. So, my recommendation would be to re-create it. 

    Sorry about this. The problems on the site happened because we sent an email to all users and we had a sudden rush of traffic that slowed down the site. 

     

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    Answered by medwards on January 29, 2013 at 02:16 PM

    I deleted it this morning because it was blank.  I took a similar form I created in 2011 and cloned it...as I did with the one that disappeared.