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Declan_HughesAsked on January 19, 2019 at 2:42 AM
I can't login in with the app. I keep getting "user name or password did not match"
I am a new user, I have verified my email. I am using my correct user name & not my email. I am using the correct password & I am connected to the Internet.
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jherwinReplied on January 19, 2019 at 6:55 AM
I tried to log in my account on the android app and I was not able to replicate the issue. Perhaps you are entering incorrect credentials?
Try logging in your account to the website (https://www.jotform.com) using the credentials you're trying to enter on the android app. If you still receiving "username or password did not match" then you can reset your password to correct your password.
Guide: How to reset the password.
By the way, we have a new Android app for Jotform, give it a try and give your feedback or suggestions to our developers.
Jotform Next App link: https://play.google.com/store/apps/details?id=com.jotform.v2&hl=en.