unable to login

  • Shannon Bryant
    Asked on January 19, 2019 at 2:13 PM

    I setup an account yesterday, and for some reason I cannot login even after changing my password several times..

  • Bitia JotForm Support
    Replied on January 19, 2019 at 6:59 PM

    Upon review of your account it was found automatically suspended (autosuspended) by our Phishing Detector Tool due to form: http://www.jotform.us/form/90175458876168 login credentials (Username/Password)

    https://www.screencast.com/t/QBbrmdptUrZ7

    Gathering this type of data infringes our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "Password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    The infringing fields have been deleted and your account has been reactivated, refrain from creating login forms because it can trigger an automatically suspension by our Phishing Detector Tool.

    Thank you.