Jot Forms Timing Out

  • Profile Image
    Carissa Kennedy
    Asked on January 28, 2013 at 02:48 PM

    Hello,

    On two of our websites (lipault-us.com and knirps-usa.com) we use jotforms for repair requests and both have been timing out all day instead of loading.

  • Profile Image
    jeanettebmz
    Answered on January 28, 2013 at 04:20 PM

    Our CTO has informed to us

    We're having issues with our security layer, CloudFlare, in some regions. (especially on jotform.us) Temporary it is disabled until the problem is fixed.

    So I would recommend to re-embed the forms and update domain from .us   to  .com

  • Profile Image
    jeanettebmz
    Answered on January 28, 2013 at 04:24 PM

    A better work around would be to clone your forms, and then embed cloned versions to your web pages. Cloned and new forms will be served from a different domain (jotformpro.com), so that they should not be affected by the issue.

    We will get back to you as soon as we have any updates on this.

  • Profile Image
    kndservices
    Answered on May 08, 2013 at 01:35 PM

    We are experiencing the same issue.

     

     

  • Profile Image
    Welvin
    Answered on May 08, 2013 at 01:58 PM

    @kndservices,

    Please open a separate tread using this link: http://www.jotform.com/answers/answer.php?.

     

    Thanks