What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jot Forms Timing Out

    Asked by Carissa Kennedy on January 28, 2013 at 02:48 PM

    Hello,

    On two of our websites (lipault-us.com and knirps-usa.com) we use jotforms for repair requests and both have been timing out all day instead of loading.

    Page URL:
    http://www.lipault-us.com/returns,http://www.knirps-usa.com/returns-fo<br/>rm

    hello
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    Answered by jeanettebmz on January 28, 2013 at 04:20 PM

    Our CTO has informed to us

    We're having issues with our security layer, CloudFlare, in some regions. (especially on jotform.us) Temporary it is disabled until the problem is fixed.

    So I would recommend to re-embed the forms and update domain from .us   to  .com

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    Answered by jeanettebmz on January 28, 2013 at 04:24 PM

    A better work around would be to clone your forms, and then embed cloned versions to your web pages. Cloned and new forms will be served from a different domain (jotformpro.com), so that they should not be affected by the issue.

    We will get back to you as soon as we have any updates on this.

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    Answered by kndservices on May 08, 2013 at 01:35 PM

    We are experiencing the same issue.

     

     

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    JotForm Support

    Answered by Welvin on May 08, 2013 at 01:58 PM

    @kndservices,

    Please open a separate tread using this link: http://www.jotform.com/answers/answer.php?.

     

    Thanks