If we access the form directly then it works, but form is not loaded if accessed through the link on web site

  • Profile Image
    johnmoser
    Asked on January 21, 2019 at 05:53 AM

    Thanks for the reply i have used the embed code to be added to the page


    https://masterflowair.com/pages/customer-service-question-form


    Here is the problem


    If we access the form directly then it works 


    But if we  click on the website link to go to the  form then form is not loading first time, if we refresh the page then it is loading 


    here is the form link  

    https://masterflowair.com/pages/contact-us  .

    Please check the below screen shot to better understand 

    http://prntscr.com/m9wtma

  • Profile Image
    Victoria_K
    Answered on January 21, 2019 at 06:00 AM

    Hello, I have tested what you have shared, but I was not able to replicate reported problem. The form was loaded in 2 browsers I used for testing: 

    1548068187Untitled2.gif

    Is your web site built on Shopify platform? If so, please try embedding the form according to this guide: Adding-a-form-to-Shopify-Store-Frontpage

    But, I would recommend to first check once again if the form now works on your end, you may also try clearing browser cache to see if that helps. 

    Let us know if you need more help.