My account is suspended

Can someone please explain to me why my account have been suspended. I have created several forms for my business and now I have no access to any off them. I have send you guys an email a few weeks ago and still no reply from anyone. You guys just suspended the account with warning or any explanation as to why very unprofessional. I know the app is free but this is not how you do business or treat your customers. If you don't resolve this issue I will take it to social media and let everyone know how you treat your customer and I'm sure I'm not the only person you have done this too. Someone need to get back in touch with me asap. This is just horrible 

We will be glad to assist you if can you kindly provide us with the username or email linked to your account?

Thank you.