HIPAA: Box Integration request

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    Asked on January 22, 2019 at 05:55 PM



    It seems that you do not offer Box as an integration for HIPAA forms. We just upgraded our account to be HIPAA compliant, but we already had our Box integrations set up. It is my understanding that Box is a secure, HIPAA compliant system, so I don't understand why this would not be an option? We have a BAA directly with Box to ensure our data security as well. 

    Please advise. Is this something you will be adding in the future? If not, we may need to find another solution to our form needs. 

    Thank you so much. 

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    Answered on January 22, 2019 at 08:57 PM

    As far as I know, you can integrate HIPAA forms to Box: https://www.jotform.com/blog/hippa-compliant/

    Could you please try re-integrating your forms to Box again and let us know what error or what appears on your end?

    Guide: How to Integrate Jotform with Box.

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    Answered on January 23, 2019 at 01:23 AM

    When I upgraded to the HIPAA compliant system, and went to "Integrations" the only options that show up are the following: 

    Google Sheets, Google Drive, Dropbox, Zapier, and Webhooks. 

    It does not list Box at all. 

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    Answered on January 23, 2019 at 02:32 AM

    I opened your form and search for "Box" integration and it's there. See the screenshot below.


    Could you please check and confirm if this is what you are looking for?

    If it's not showing on your end, try clearing your browser cache and cookies. That may work. However, if the issue still persists, send us a screenshot so we can further investigate this.

    Guide: How to Post Screenshots to Our Support Forum.

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    Answered on January 23, 2019 at 03:01 AM


    Yes here is a screenshot of what I see in our Integrations with the HIPAA Compliant Feature turned on. 

    1548230410Screen Shot 2019-01-22 at 11.5

    As you can see from the picture, there are only 6 integration options. Box is not shown here. I have cleared my cache and re-instated the Hipaa Compliant feature as well. I still only see these 6 available integrations. 

    Even if I search for "Box", it does not show up. 

    1548230504Screen Shot 2019-01-22 at 11.5

  • Profile Image
    Answered on January 23, 2019 at 03:50 AM

    Box integration is not available for the HIPAA Compliant accounts.

    I will raise your request to our developers. Please note that we cannot provide you with the exact time when and if this will be implemented. If there is any update we will inform you via this thread. 

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    Kristen B
    Answered on January 23, 2019 at 10:38 AM

    Ok. Can you please tell me why it states on your website that the HIPAA forms integrate with Box? 1548257847Screen Shot 2019-01-23 at 7.36

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    Answered on January 23, 2019 at 11:52 AM

    I think that is a typo. I will double check it with my colleague Annable that posted that blog.

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    Answered on January 24, 2019 at 02:01 AM

    I checked with my colleague and it was a mistake. Box and Salesforce integrations are still not available for the HIPAA complaint accounts. 

    We updated the blog post.


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    Answered on April 22, 2020 at 02:40 AM

    Hello @assistant1122,

    We have good news for you! Box.com integration is available for HIPAA compliant accounts now. You can integrate your form to Box.com from Settings -> Integration page.

    1587536892Screen Shot 2020-04-22 at 09.2

    If you learn more about the hipaa compliance of Box, please check the link. 

    If you encounter any problems, please feel free to contact us.