Email template is showing answer that is not selected.

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    anne_thomas64
    Asked on January 22, 2019 at 06:06 PM

    On my form, if the user signs up for a bracket and team using a PC, an email is sent to the registrar that shows the bracket and team name selected on the form.  If however, the user signs up using a smart phone, my registrar receives an email that does not contain the info, only the fields.  One caveat is that if the player registers for 2 teams at one time, both sets of data does appear: team bracket and team name.  Examples of the emails sent are attached.

    Anne Thomas

    Screenshot
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    jherwin
    Answered on January 22, 2019 at 09:19 PM

    Is that email from your Notification? I checked your email template and the unique name for terms and conditions is in the same box with "2nd team bracket and team name".
    1548209929typeA.png
    Is the issue still persists? Could you let us know if we can send a test submission to the form to test it from our end?

    Looking forward to your response.

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    Anne Thomas
    Answered on January 23, 2019 at 02:14 AM

    I made the changes you suggested and the problem still persists.  It is the notification email that is missing the information from the first team.   We are in test mode due to this problem so feel free to send as much test data as you’d like to.  

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    jherwin
    Answered on January 23, 2019 at 03:12 AM

    Hey Anne - I made some tests on my end and the notification works well. There is no missing value/data when I received the notification to my email. See the screenshot below.

    1548231024notificationshowing.png

    Could you please check the latest submission I made and confirm if the issue still persists?