What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why isn't my form shown in its entirety?

    Asked by sbbound31 on March 11, 2011 at 07:02 PM

    I have a form that has 14 diifernt questions on it.  When I click preview it only shows 4 of the questions?  Also when I click preview...and I put in a answer for my first questions ....all the questions are displayed on top of each other and I'm unable to read it.

     

    I must be doing something wrong.  Any help out there?  Thanks.

    Neil

    Page URL:
    http://www.jotform.com/form/10611110482

  • Profile Image

    Answered by allanftd on March 12, 2011 at 03:11 PM

    Hi Neil,

    Thank you for bringing this to our attention. We were able to confirm the issue you described when opening your form using Safari and Google Chrome. However it displays properly when using IE 8 and Firefox 3. I shall have our developer investigate the cause of this bug and we'll update you as soon as possible.

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    JotForm Founder

    Answered by aytekin on March 14, 2011 at 04:53 PM

    Can you delete all of the conditions and see if that solves the problem? This might be caused by conflicting conditions.

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    Answered by sbbound31 on March 23, 2011 at 01:12 AM

    I did change the conditions and that did help with seeing all of the questions... But I still have an issue with the forms overlapping when I go from "purchase" to "refinance" in question number one.  This does seem to be a google chrome issue and not a IE issue.  Any help would be appreciated.

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    Answered by brx250 on March 25, 2011 at 10:32 AM

    Hi there,

    First of all, thank you for using JotForm!

    I’ve looked into what might be causing the overlap. I’ve noticed that you used “hide” instead of “show” on most of your conditions. So, by default if a certain field is not equal to a value then a form element is shown. Programmatically, the best practice would be to hide all elements not needed until a condition is met instead of showing everything then hiding them one by one.

    Hope this helps!

    ___________________________________________________________

    Albert | JotForm Support

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    Answered by sbbound31 on March 29, 2011 at 12:09 PM

    Sorry I am just entirely confused now, but I do appreciate your help.   I did have a set of rules that did work just fine in Internet Explorer but didnt work in Google Chrome...so I must be doing something right.  I am going to show you my elements and see if you have a solution for what I'm going for.

     

    If "purpose of your loan" = refinance

    show:

    Your current loan product

    Current Interest Rate

    Current Loan Balance

    Loan Product you are interested in

    Cashout amount

    Occupancy Type

    Property Type

    Property Value

    Estimated Credit Score

    Name

    Email

    Phone number 

    Address

    What you hope to accomplish....

    submit button

    hide:

    Anticipated Sales Price

    Down Payment

     

    If "purpose of your loan" = purchase

    show:

    Anticipated Sales Price

    Down Payment

    Loan Product you are interested in

    Occupancy type

    Property Type

    Estimated Credit Score

    Name

    Email

    Phone number

    Submit

    hide:

    Your current loan product

     

    Current Interest Rate

    Current Loan Balance

    Cashout amount

    Property Value

    Address

    What you hope to accomplish....

     

    If "purpose of your loan" is Empty

    show:

    Every element that I have.

     

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    JotForm Support

    Answered by NeilVicente on April 02, 2011 at 06:02 AM

    Hi,

    I found this piece of css code that makes your form look weird - scrollbars and all.

     

    I cloned your form and deleted that piece of code and it made everything look fine. I then added the conditions that you wanted, except for the condition, if purpose of your loan = empty.

    Feel free to clone it for your own use. You only need to add the condition statements for "Empty Purpose of Loan" to make it work the way you want it to.

    Cloned Form

    Hope you find this information helpful. Thank you for using Jotform.

     

    Regards,

    Neil

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    Answered by sbbound31 on April 03, 2011 at 11:45 PM

    Thanks for your help Neil.  However when I click on your cloned form and I select refinance its still overlaps at the top and makes the form unreadable.  It seems to only occur when I use Chrome, with Internet Explorer the form works great!  It's just the text box at the bottom of my form for some reason jumps on top of the first question...anybody else have an idea?

     

    Thanks for trying though

    Neil

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    JotForm Support

    Answered by NeilVicente on April 04, 2011 at 11:33 AM

    Hi,

    I was able to make your form run smoothly on Chrome now, but I have sacrificed the form fields arrangement. Check this Sample Form out.

    Please use the exact arrangement in there, starting from "Address" to "Phone Number". I've tried other arrangements but they failed me.

     

    Neil

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    Answered by sbbound31 on April 04, 2011 at 02:02 PM

    Thank you 

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    JotForm Support

    Answered by NeilVicente on April 04, 2011 at 07:32 PM

    You're very much welcome. Glad to be of help.

     

    Neil