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Brian GoonanAsked on January 23, 2019 at 2:00 PM
Form creation and encryption - need individualized forms that are HIPPA Compliant
I am looking into using your service for online fillable PDF forms. Is there a live person I can talk to? Thank you.
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Welvin Support Team LeadReplied on January 23, 2019 at 3:33 PM
I'm sorry, but we do not offer phone support if that's what you are asking. We have live chat available, but it's random, and not available for all users. Try visiting our pricing page to see the chat there https://www.jotform.com/pricing.
We do have a HIPAA feature, you can read more here https://www.jotform.com/hipaa. The HIPAA can only be activated if you are on the Silver Plan, so you need to upgrade to enable.
Once HIPAA is activated, you will be migrated to our HIPAA-compliant servers. Your forms are automatically encrypted. You do not need to enable encryption on them. Here are other guides related to HIPAA compliance:
https://www.jotform.com/help/506-JotForm-HIPAA-Compliance
https://www.jotform.com/help/501-How-to-receive-the-BAA-for-my-HIPAA-account
https://www.jotform.com/help/518-How-to-set-PHI-fields-on-your-forms