What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not loading on "US" domain www.jotform.us ME TOO

    Asked by twista123 on January 29, 2013 at 10:53 AM
    Page URL:
    http://www.indianapolismartialartsclub.com/

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    Answered by jeanettebmz on January 29, 2013 at 12:26 PM

    The problem has to do with the fact that we are currently having issues withCloudFare, our security layer provider,  in some regions. (especially in jotform.us domain ) So this domain has been disabled temporary until the problem is fixed.

    However, there is a workaround to solve the problem: Please loggin to www.jotform.com , then  clone your form(s),  and embed the cloned version(s) to your web page(s).

    Cloned and new forms will be served from a different domain , so they should  not be affected by the issue.

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    Answered by twista123 on January 29, 2013 at 12:27 PM

    i tried that it didnt work i followed the steps exactly it still says jotform.us in the coding 

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    Answered by jeanettebmz on January 29, 2013 at 12:32 PM

    Ok, please manually change it to  jotform.com and that should solve the issue

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    Answered by twista123 on January 29, 2013 at 12:41 PM

    the previews work now and the form is working for now how do i know the issue wont happen again

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    Answered by jeanettebmz on January 29, 2013 at 12:43 PM

    No, it should not happen again, that issue was only affecting forms being served on .us domain

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    Answered by twista123 on January 29, 2013 at 04:13 PM
    form NOT WORKING AGAIN !!!!!!!!!!!!
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    Answered by twista123 on January 29, 2013 at 04:18 PM

    i dont care if you can see my form on your end it doesnt work on my end in the USA !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

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    Answered by jeanettebmz on January 29, 2013 at 04:28 PM

    The problem is that you have not applied the change I adviced to you, I can see the form URL path is set to

    .us  domain  (  http://form.jotform.us/form/30234761101136  )


     

    Please change the form's URL to

    http://form.jotform.com/form/30234761101136

    in your webpage source code, and that should solve the issue


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    Answered by twista123 on January 29, 2013 at 04:37 PM
    i changed it to ".com" it still doesnt work!!!!!
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    Answered by jeanettebmz on January 29, 2013 at 04:56 PM
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    Answered by twista123 on January 29, 2013 at 05:20 PM
    still didnt work...
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    JotForm Support

    Answered by EduardoMendez on January 29, 2013 at 06:30 PM

    I have cleared the cache on our side and all the forms on your account seem to be working fine from our end.

    Are you still experiencing the problem?

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    Answered by upjots on January 29, 2013 at 07:00 PM

    I am having the same trouble. I cloned the my form and the direct link is http://form.jotform.us/form/30286987721161 and I get this message:

    Firefox can't establish a connection to the server at form.jotform.us.

    I changed the URL to http://form.jotform.com/form/30286987721161  and get the mesage:

    Invalid Form URL

    I noticed this problem yesterday and concerned about all the form I have embedded... Do I need to take them down?

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    Answered by jeanettebmz on January 29, 2013 at 08:11 PM

    @upjots

    Some AT&T users might be experiencing access problems to JotForm.Us based forms. The issue is related to our additional security layer - Cloudflare.

    I don't know if this is your case. At any rate. I have cleared your form's cache. Can you please clear your browser's cache in your side? Otherwise we would need to wait for an update on regards to this issue

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    Chief Technology Officer

    Answered by eee on January 30, 2013 at 08:50 AM

    Hi,

    According to our Security layer provider, CloudFlare, problem is related with AT&T's DNS servers. If you're not using AT&T as an ISP, it still may affect your connection if your ISP is working with AT&T.

    We suggest you to use Global DNS servers (4.2.2.1 to 4.2.2.4), Google DNS Servers (8.8.4.4 and 8.8.8.8) or OpenDNS (208.67.222.222 and 208.67.220.220).

    @CloudFlare : Only issue we have seen with AT&T today is not actually with us (timing out well before it hits our network; appears to be a recursive DNS issue.

    Kindest Regards,

    Ertugrul.