The .pdf downloading from the PDF Link on the Thank You page is blank

  • Profile Image
    ABEForms
    Asked on January 23, 2019 at 09:31 PM

    A .pdf copy of the filled form is attached to an email sent upon submission.  This .pdf is fine/has the necessary form data in it.

    Problem Form:

    https://form.jotform.com/62566641958166

     

    Can't upload a .pdf, apparently, so I just took a snip to attach.

    ---

    Tested one of our other forms, PDF downloaded appears to be ok/correct. 

    Form that the PDF Link is working/generating correct pdfs: 

    https://form.jotform.com/ABEForms/it-support-request

     

    Thanks for your help!!
    James

    Screenshot
  • Profile Image
    ABEForms
    Answered on January 23, 2019 at 10:05 PM

    Checked the .pdf email attachment layout (Bottom Pic).  It was blank, so I deleted it and created a new layout (and used the auto generated layout with minor edits).

    Results: it updated the email received as an attachment, BUT if you click the PDF download link on the form submission Thank You page, the .pdf you download won't open. Acrobat just states ≈ "there was an error opening this pdf."

    1548298952pdf test.PNG

    Thanks for the assist!!

    James

  • Profile Image
    Kiran
    Answered on January 24, 2019 at 01:42 AM

    I have cloned your Jotform to my account and tested the PDF link displayed in the Thank you page. The PDF file downloaded correctly and the data is being displayed without any issue. Could you try removing the PDF link from the Thank you page and add it again to see if that works? You may also try using the following link:

    https://www.jotform.com/pdf-submission/{id}

    Please get back to us if you need any further assistance. We will be happy to help. 


  • Profile Image
    ABEForms
    Answered on January 30, 2019 at 05:44 PM

    Hi Kiran,

    Thank you for your help! The form pdf copy is able to be downloaded again.

    Cheers,

    James