What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Question regarding billing

    Asked by klevas on January 29, 2013 at 01:31 PM

    Re: user Klevas

     

    Hi there,

    We are your customer and paying JotForm subscription on a monthly basis. In December 2012 we upgraded payment method to annual basis and paid for two year subscription in one go [ link to invoice bellow]. Despite payment made in December 2012 for two years in advance I noticed you still charging us on a monthly basis as previously. Can you please let me know why does it happening and when you resolve it.

     

    Regards,

    Marius

    marius@klevas.co.uk

    Page URL:
    https://sites.fastspring.com/interlogy/order/invoice/INT121211-6344-67<br/>602

    Screenshot
    JotForm style size payment method
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    JotForm Support

    Answered by Goldo on January 29, 2013 at 02:09 PM

    The 2 year upgrade was applied to a different account, liugerr . Do you wish to transfer the subscription to klevas account?

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    Answered by klevas on May 08, 2014 at 04:36 PM

    Hello,

     

    Never replied back to this ticket.

    Just out of curiosity,
    Was it transfered to Klevas account in the end? :)


    Thanks

  • Profile Image

    Answered by jedcadorna on May 08, 2014 at 06:56 PM

    Hello,

    You have to active accounts 1st one is liugerr and the 2nd one is klevas. My colleague ask you if you want your subscription to be transaferred to your other account which is klevas?

    But upon checking your both account I can see that you have been paying for these accounts as Premium. If you need help with your accounts inform us by posting your query to this link http://www.jotform.com/contact