Encryption key working wednesday night but not today.

  • Profile Image
    MyKinderhouse
    Asked on January 27, 2019 at 07:01 PM

    I changed my encryption key on Wednesday night and have two keys to view my submitted forms with. Wednesday night I was able to view all the forms with Key #1 (before the change) and now today I can't access any of my first submissions with Key #1. Why.

  • Profile Image
    jherwin
    Answered on January 27, 2019 at 10:50 PM

    Because the encryption key has changed. You need to use the updated encryption key (key#2). Please note that it is not possible to have multiple keys.

    Perhaps it works when you try new because of delay changes. However, it will no longer work because you've created a new key.

    You can check this guide for more details and instruction: Encrypted Forms and How to Use Them.