- kdevriesAsked on January 29, 2013 at 04:37 PM
I had a form embedded in our web site, and it had been working fine until today. Now it is no longer available. I re-copying the code to embed the form. I also tried to change our site's display method to create a link to the form url instead. It isn't working. Just spinning the thinking wheel, and then saying the page is unavailable. I tried copying the form url directly from jotform into a new tab, and it won't open. I haven't made any changes to the form that I'm aware of. Can you help me solve this problem?
Thanks very much!
- JotForm SupportEduardoMendezAnswered on January 29, 2013 at 05:51 PM
May I ask what embed method you used on your page?
For the mean time please do this quick fix by changing jotform.us to jotform.com domain.
Change your embed code from below and that should fix the issue.
<iframe id="JotFormIFrame" style="width: 100%; height: 942px; border: none;" src="//form.jotform.us/form/30198481468160" height="240" width="320" frameborder="0" scrolling="no"></iframe>
<iframe id="JotFormIFrame" style="width: 100%; height: 942px; border: none;" src="//www.jotform.com/form/30198481468160" height="240" width="320" frameborder="0" scrolling="no"></iframe>
Please give us a try and let us know if the issue continues.
- kdevriesAnswered on January 30, 2013 at 08:43 AM
I appreciate your help!
- JotForm SupportWelvinAnswered on January 30, 2013 at 10:02 AM
We are truly about the issue. Just to let you know that we are still experiencing an access problem with jotform.us based forms. This issue is related to our Security Layer Provider, CloudFlare. Jotform management is doing their best to resolved the issue as soon as possible.
Everything will undergo process so your understanding and patience on this matter is hightly appreciated.
- kdevriesAnswered on January 30, 2013 at 04:38 PM
Thanks for letting me know. I appreciate your help! I'll keep checking back.