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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've created a new form, but it doesn't show through my website

    Asked by huizenijmegen on January 29, 2013 at 07:57 PM

    <script type="text/javascript" src="//form.jotformeu.com/jsform/30287148450352"></script>

    Page URL:

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    JotForm Support

    Answered by EltonCris on January 29, 2013 at 11:26 PM


    I can view the form on your site now. Is this sorted already?

    Could you please try to clear your browser's cache and recheck the page again?

    Please update us. Thank you!

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    Answered by huizenijmegen on January 30, 2013 at 07:30 AM
    Yes the form loads - finally.
    Apparently a backlog on the server.
    I've got another question.
    The form I've made does not show on an iPhone - and probably not on other devices.
    What should I add to the HTML code in order to have it displayed properly on a mobile phone?
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    Answered by huizenijmegen on January 30, 2013 at 08:51 AM
    re on my new question regarding not showing a form on iPhone,
    I changed some settings - in the HTML code - regarding the width of the table
    in which the form script is embedded and that worked out.
    Do not know exactly why and how, but it works.
    Next thing is: how do I get the maximum zoom on a mobile device?
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    JotForm Support

    Answered by jonathan on January 30, 2013 at 08:56 AM

    Hi Carolus,

    Glad to know that your initial issues are now solve.

    Normally, there is no specific html code needed just to view the forms. The forms are mobile browser compatible as well.

    As for the zoom feature, are you perhaps referring to your iphone device settings? I believe the browser too have zoom display settings that can be configured. You may want to look for that instead.

    In case you just missed, you can resize the form during the desing in the form builder. It has a width property.

    Please inform us if you have further inquiry.


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    Answered by huizenijmegen on January 30, 2013 at 09:03 AM
    Hi Jonathan,
    thanks for the reply. - BTW congratulations with your 1,000,000 customer.
    The point is that when I look at the form (i.e.: )
    It does NOT automatically fills the available width of the screen.
    The settings in the form indicate: width of the form is 560
    The settings in the HTML file indicate that the width of the table is 600
    Looking at the screen of the IPhone, it seems that the form is a bit small, i.e. there is some space left on the right.
    So how ail the form 'automaticly' fill the entire available width on the screen?
    I tried to delete the width attribute in the table definition in the HTML file but that had the opposite effect: only half of my form (the left half) was shown.
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    JotForm Support

    Answered by EltonCris on January 30, 2013 at 11:12 AM

    Hi Carolus,

    Thanks, appreciate your words about us!

    The form is embedded so it does depend on how your website displays on mobile. How about using this meta on your website source code?

    <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" />

    Just add it above your other meta code on your website source. This might help I guess, please give it a try. You can change the scaling values to something you prefer to zoom the website content on iphone views but I think 1.0 is enough.