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thedecorgroupAsked on January 29, 2019 at 9:31 AM
Hi,
I desperately need help!
I need you to look at my "IF", "THEN" logic and tell me why it is not working.
I am sending (via the URL) a # into the very first field. But, here's the catch, IT IS WRONG on some of the URLs that I built and sent to my customers.
I can't send them ANOTHER long string - i've screwed this up too many times already.
For Example, Customer = "Murphy's Law" was sent ID#63379. It's part of the URL I gave the customer to get to the form. So, 63379 is input into that HIDDEN FIELD, automatically.
But that is wrong!
So I built a conditional statement to set it to the correct #:971111404
But it is not changing it when I hit SUBMIT.
Can you help fix this?
All I want to do - is change the # in ONE FIELD.
If it's One #, I need to change it to another #.
I'm guessing it's a problem with either:
SYNTAX - or - I can't change something that I've sent into the form via the URL.
Mike
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Welvin Support Team LeadReplied on January 29, 2019 at 10:47 AM
I'm sorry, but targetting the same field for the conditional logic won't work. A workaround here would be to add a similar field to capture the new/correct ID. If there's a need to let customers know their correct ID, you can do it by sending an autoresponder email once they submit the form.
https://www.jotform.com/help/26-Creating-a-Form-Autoresponder