What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Using email address for recipient email other than JotForm account holders address

    Asked by rhovey on January 29, 2013 at 08:56 PM

    I created an email alert on one of my form designs. I want the recipient email to be something other than the email address associated with my JotForm account, but no matter what email address I use, when I test - it always sends to the email associated with my account.

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    JotForm Support

    Answered by EltonCris on January 29, 2013 at 11:42 PM


    Please make an actual submissions with your form to test the new email address entered on your form notification. Test Email would only send a test notification to the email address that is associated with your account. We've made it this way to stop the feature being abused, some users uses it for sending spams.

    Thanks for your understanding!