Is there a way to automatically send the user an email if they submit t

hfscyo
Asked on January 30, 2013 at 03:54 AM

Is there a way to automatically send the user an email if they submit the form but their Paypal payment does not go through (either not completed or payment problem)?
Or conversely, can it send them an email only if their Paypal payment DOES go through.
Right now, I have to monitor the Pending submissions and email them if their payment does not go through.

This is a re-post of a comment on PayPal Forms
Elton

Jotform Support

Answered on January 30, 2013 at 04:10 AM

Hi,

Pending Submissions Email is now available. Here's how you can enable it on your paypal payment field.

1. Right click your paypal payment field

2. Select Show Properties

3. Set "Yes" on Pending Payment E-mail

Let us know if you have further questions. Thanks!