Firefox browser display issue with links to forms

  • JNNelson
    Asked on January 31, 2019 at 1:33 AM

    Forms accessed via link in browser have dots displayed at left edge of form in the background image in Firefox, but not in Safari.

    These dots seem to correspond with placement of each field on the form.

    Jotform Thread 1718461 Screenshot
    Page URL: https://form.jotform.com/90283045128150
  • Nik_C
    Replied on January 31, 2019 at 4:24 AM

    I tested this issue in FireFox, but I wasn't able to replicate it, the form is showing fine:

    15489259502019 01 31 10 11 09 Screenshot 10

    I wasn't able to replicate on Mac as well.

    Are you able to replicate this issue when accessing in private mode in FireFox:

    15489263662019 01 31 10 17 59 Screenshot 21

    Since that means that the cause could be in some of the add-ons you might have.

    Let us know how it worked.

    Thank you!

  • JNNelson
    Replied on January 31, 2019 at 11:43 AM
    Tried it in Private browsing. No change. Firefox is up to date: version 65.
    jerry
    ...
  • Nik_C
    Replied on January 31, 2019 at 12:40 PM

    I tested in the same FireFox version on Mac, but no issue:

    1548956367Screen Shot 2019 01 31 at 6 Screenshot 10

    Could you please try clearing the Browser cache in your FireFox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

    And see if that makes any difference.

    Thank you!

  • JNNelson
    Replied on January 31, 2019 at 12:43 PM
    Okay, I think I have figured it out. I have an add-on (Privacy Badger) that
    continues to function in Private mode.
    When disabling this add-on for the site, there are no longer any "dots"
    displayed on the forms.
    Thanks for your help.
    jerry
    ...