What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to cancel my premium account, but it won't let me login to Plimus.

    Asked by maps on March 12, 2011 at 09:20 PM

    I have logged in to JotForm and clicked on Account Settings and pressed cancel so that I can cancel my premium account; however when it redirects me to the login page for Plimus so that I can proceed, my login and password are not recognized. I would like to cancel my account before 30 days are up so that I can receive my refund.

    Page URL:
    https://secure.plimus.com/jsp/account_login.jsp?&amp;p=cancel&amp;amp;<br/>changeLogin=Y&amp;amp;changeLogin=Y

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    JotForm Support

    Answered by liyam on March 12, 2011 at 10:13 PM

    Hello,

    Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    Your JotForm subscription is now canceled. You will not be charged again. I will submit a ticket for the refund process.

    Thank you for using JotForm!

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    JotForm Founder

    Answered by aytekin on March 13, 2011 at 01:29 AM

    Your refund is all set.

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    Answered by dbark on May 17, 2011 at 12:22 PM

    Hey guys,

    I tried logging into Plimus but it didn't work. Can you cancel my premium account? For user dbark.

    Thanks

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    JotForm Support

    Answered by liyam on May 17, 2011 at 01:31 PM

    Hello dbark,

    I have now cancelled your subscription for you.  You will not be charged again.  Your status will remain premium until May 26.

    If you have other questions or concerns, just let us know.

    Thank you for using Jotform.

    Warm regards,

    Liyam