RumahSejatiAnswered on February 04, 2019 06:35 AM
I've shared a report's link to people who submit to my form. However, it seems that the report file (excel) can not be downloaded from android smartphone.
However, ff the submitter fill the form using browser in PC and access the report link, the download can be performed perfectly.
Do you have a solution for this issue ?
Victoria_KAnswered on February 04, 2019 07:39 AM
We will be glad to help checking. May I ask which link you have shared to your users? Please also name the form you refer to, it would also help us a lot.
We will wait for your reply. Thank you!
RumahSejatiAnswered on February 06, 2019 07:09 PM
Form Name : Sejati - Vacant Position
Form Name : Sejati - Partimer
Jed_CAnswered on February 06, 2019 11:14 PM
You have the privacy option enabled for the uploaded files. To disable, go to your account settings https://www.jotform.com/myaccount/settings > Privacy > Unselect "Require log-in to view uploaded files."
This is what I get when viewing it on Android browser.
I hope that helps. Let us know if you have any questions or if you need further assistance.