How to share excel report?

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    Asked on February 04, 2019 at 06:35 AM

    Hi, there....

    I've shared a report's link to people who submit to my form. However, it seems that the report file (excel) can not be downloaded from android smartphone.

    However, ff the submitter fill the form using browser in PC and access the report link, the download can be performed perfectly.


    Do you have a solution for this issue ?



    This is a re-post of a comment on How to Download Form Submissions as Excel/CSV/PDF

  • Profile Image
    Answered on February 04, 2019 at 07:39 AM

    We will be glad to help checking. May I ask which link you have shared to your users? Please also name the form you refer to, it would also help us a lot.

    We will wait for your reply. Thank you!

  • Profile Image
    Answered on February 06, 2019 at 07:09 PM

    Form Name : Sejati - Vacant Position


    Form Name : Sejati - Partimer



  • Profile Image
    Answered on February 06, 2019 at 11:14 PM

    You have the privacy option enabled for the uploaded files. To disable, go to your account settings > Privacy > Unselect "Require log-in to view uploaded files."

    1549512851Jotform · My Account - Google

    This is what I get when viewing it on Android browser.


    I hope that helps. Let us know if you have any questions or if you need further assistance.