auto responder email

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    megfenn
    Asked on January 31, 2013 at 02:58 AM

    Hi, I am not receiving any of the emails I set up as an autoresponder. I am not even receiving any of the test emails of the auto responder. Please can you advise. Thank you.

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    mliz
    Answered on January 31, 2013 at 06:13 AM

    Hi there,

    I tested your form and  right after submitting data I received the autoresponse email. Have you looked into the Bulk or Junk folders it may have been caught by the spam filters. The sender email is noreply@jotform.com, it would be a good idea to add the IP addresses into your mail provider's whitelist. Kindly visit the following page for whitelisting the IP addresses.

    http://jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope this helps, kindly lets know if doesnt work out!

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    pinoytech
    Answered on January 31, 2013 at 06:21 AM

    You might like to take a look at this article on how to prevent emails not being received in addition to my colleague response.

    If you need further assistance, do let us know.

    Thank you!

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    megfenn
    Answered on January 31, 2013 at 07:20 AM

    Thank you. I will try this.