- megfennAsked on January 31, 2013 at 02:58 AM
Hi, I am not receiving any of the emails I set up as an autoresponder. I am not even receiving any of the test emails of the auto responder. Please can you advise. Thank you.
- JotForm SupportmlizAnswered on January 31, 2013 at 06:13 AM
I tested your form and right after submitting data I received the autoresponse email. Have you looked into the Bulk or Junk folders it may have been caught by the spam filters. The sender email is email@example.com, it would be a good idea to add the IP addresses into your mail provider's whitelist. Kindly visit the following page for whitelisting the IP addresses.
Hope this helps, kindly lets know if doesnt work out!
- pinoytechAnswered on January 31, 2013 at 06:21 AM
You might like to take a look at this article on how to prevent emails not being received in addition to my colleague response.
If you need further assistance, do let us know.
- megfennAnswered on January 31, 2013 at 07:20 AM
Thank you. I will try this.