What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    auto responder email

    Asked by megfenn on January 31, 2013 at 02:58 AM

    Hi, I am not receiving any of the emails I set up as an autoresponder. I am not even receiving any of the test emails of the auto responder. Please can you advise. Thank you.

    Page URL:
    http://www.worthingcommunitypartnership.co.uk/onlineform1.html

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    JotForm Support

    Answered by mliz on January 31, 2013 at 06:13 AM

    Hi there,

    I tested your form and  right after submitting data I received the autoresponse email. Have you looked into the Bulk or Junk folders it may have been caught by the spam filters. The sender email is noreply@jotform.com, it would be a good idea to add the IP addresses into your mail provider's whitelist. Kindly visit the following page for whitelisting the IP addresses.

    http://jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope this helps, kindly lets know if doesnt work out!

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    Answered by pinoytech on January 31, 2013 at 06:21 AM

    You might like to take a look at this article on how to prevent emails not being received in addition to my colleague response.

    If you need further assistance, do let us know.

    Thank you!

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    Answered by megfenn on January 31, 2013 at 07:20 AM

    Thank you. I will try this.