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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Expiration Date Limit: Form expiration date has been reached, yet form stays available

    Asked by Esa_IT on January 31, 2013 at 07:32 AM

    I wanted to verify whether an 'edit link' that I send to a submitter becomes non-functional when the related form's expiration date has been reached. I did not even get that far.

    I changed the expiration date of the form to a date in the past.

    But when I try to access the submission form on our website, it still works.

     

    The submission form on our website is only accessible when you are logged in.

    I have embedded the form like this: (other than the expiration problem, everything works fine)

    <script type="text/javascript" src="//form.jotformeu.com/jsform/23374079981363"></script>

     

    My question is:

    - Why does the expiration date not work?

    - if that date has passed, am I correct in assuming that the expected behaviour should be as follows?

    * Form will not load?
    * 'Edit links' will also stop functioning? 

     

    See attached screenshot, showing the expiration date of the form. You'll see it is set to 10 January 2013, to ensure any Time Zone issue cannot affect my tests.

    Screenshot
    expiration date time zone problem style size
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    JotForm Support

    Answered by EltonCris on January 31, 2013 at 08:32 AM

    Hi,

    I was able to replicate the problem. I have now forwarded this issue to our development team so they'd be able to fix the problem as soon as possible.

    Thanks for reporting.

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    Answered by Esa_IT on January 31, 2013 at 08:47 AM

    Thx for the speedy reply.

    Note that this is a LIVE form, which has to stay live until ENd of March, so I have reset the expiry date to 31 March! 

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    JotForm Support

    Answered by EltonCris on January 31, 2013 at 08:49 AM

    Thanks. If any updates available regarding this, well update you right away.

    Thank you for your patience.

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    Answered by Esa_IT on February 12, 2013 at 04:23 AM

    Hi Cris

    Is there any news about this?

    I hope this is solved soon.

     

    Best Regards

    Raf

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    JotForm Support

    Answered by Welvin on February 12, 2013 at 06:43 AM

    Hi Raf,

    Unfortunately, we still don't have an update about this report. Just to let you know that everything comes with priorities so your patience on this matter is highly appreciated. We will surely update you if there are any changes.

    Thanks

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    JotForm Support

    Answered by liyam on February 13, 2013 at 01:17 AM

    Hello Esa_IT.  I tested the feature with my form and it was successfully disabled at the schedule that I set.

    To be sure that you will see your form disabled at your desired time, please set your account's time zone settings on your My Account page:

    Next, adjust your form's expiration date to your time zone's expiration date and time (yyyy-mm-dd hh:mm:ss format).

    Feel free to test it on your other form.  Just give a bit of space (probably 15 minutes to 1 hour) and get back to it and see if your form expires on the scheduled date and time.

    If you have further questions, please do let us know.

    Thanks.

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    Answered by redliner on March 04, 2013 at 09:58 AM

    Is it possible to set up form expiration based on minutes after opening the form instead of a date and time format? Example: if I open my form at 10:00am EST, I would like it to expire at 10:05am EST.

     

    Thanks,

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    Answered by jeanettebmz on March 04, 2013 at 10:32 AM

    Yes, you can do that . Please read this guide for further details

    Cheers!

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    Answered by RAW2013 on August 04, 2013 at 11:21 PM

    Hm, I'm experiencing issues with this as well. The form that should have expired about a month ago is still active on my site. I'm using a jotform plugin in order to use a shortcode. Could that have anything to do with it?

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    JotForm Support

    Answered by Welvin on August 05, 2013 at 01:22 AM

    @RAW2013,

    We request you to please open a separate thread for the issue with your form, and we'll assist you there.

    http://www.jotform.com/answers/answer.php?

    Thanks