Reports: create reports with encrypted submission

  • sckuperman
    Asked on February 8, 2019 at 12:05 PM

    I did not know that reports are not allowed for encrypted forms.  That is a frustrating limitation!

    My form is: 83631238329156

    Now that I have removed encryption after three responses so that further responses can be reported, etc...  How can I view the original three responses?  How do I view/download them with my key?

  • Richie JotForm Support
    Replied on February 8, 2019 at 1:00 PM

    We are sorry for the inconvenience this may have caused.

    Unfortunately, you can only view encrypted submissions in your submission page.

    While you can create the integration and send the data to it, please note that the data is encrypted on the side of the user submitting the form. Therefore, the same encrypted data will be be passed to your integration. The data will be encrypted and there is no option to decrypt  in the integration.

    For more information regarding encryption, you can check this article:https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#How-Can-I-Decrypt-the-Data-from-the-Email-or-Through-the-Submissions-Page

    I have forwarded a feature request to our developers to enable  reports on encrypted submission. However, we cannot give an ETA when this feature would be implemented or will it be passed.

    We will keep you posted for updates via this thread.

  • sckuperman
    Replied on February 8, 2019 at 1:11 PM

    Never mind...

     

    I disabled the form, re-enabled encryption with my key, printed the three submissions, removed encryption, re-enabled the form, and done.

     

    Thanks.

  • Richie JotForm Support
    Replied on February 8, 2019 at 1:31 PM

    You would need to enable encryption again in your from to be able to view encrypted submission.

    Make sure when you are prompt to choose an encryption, you will choose "I will use my existing keys".

    Reports: create reports with encrypted submission Image 1 Screenshot 20

    Hope this information helps.