What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    If I purchase and upgrade, do I get prorated?

    Asked by myhotshoes on January 31, 2013 at 04:33 PM

    I would like to purchase the Premium plan and do the 2 year subscription to save money. However, if needed, during the 2 year period, should I exceed the subscription amount, am I able to upgrade to the professional plan and get prorated for the amount I had already paid? Please get back to me soon so that I may continue with checkout.



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    JotForm Support

    Answered by EltonCris on January 31, 2013 at 11:55 PM


    Yes, we can quickly switch your premium subscription to professional and provide you a refund on the remaining unused days of your 2 year premium plan or simply called pro-rated refund.