What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hi im not receiving form data

    Asked by thedogbowl on January 31, 2013 at 05:14 PM

    If i use the form ive created i dont receive the email. I dont receive the test email even though your site tells me its sent it.  I can receive other emails sent to that address

    Page URL:
    http://www.thedogbowlmorecambe.co.uk/Contact.html

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Goldo on February 01, 2013 at 12:26 AM

    Your email address info@thedogbowlmorecambe.co.uk is on our bounce list.

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.1 : = Recipient address rejected: User unknown in relay recipient table'

    -

    I have removed it from that list though so it should work fine now. I've also noticed that you have lots of notification alerts set up. There is no need to do that as you can have multiple email address in one notification.
    See the guide here.

    Here is the direct form url : http://www.jotformeu.com/form/30306742943351

    Let me know if you are still having the issue.