Forms being submitted have empty required fields

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    glandoreghyc
    Asked on January 31, 2013 at 05:17 PM

    I have a form that has three required fields and this evenign i have had number of forms submitted without these fields being submitted.

     

    This is an urgent issue how do i resolve?

     

    Thanks

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    jonathan
    Answered on January 31, 2013 at 05:58 PM

    Hi,

    Are you refering to your GHYC 2013 Membership Form ? I did found 3 empty submissions that contain only country:Ireland on this form's submissions. Guide us if there are more of this (I can only find this 3 so far)

    It is possible that the user that attempted to fill in this form had its browser's javascript disabled. The form rely on javascript for validations of the inputted information.

    We cannot really do anything for case like this. The most you can do to minimize or prevent this, is add some annotation in your form using the Free Text (HTML) field -- add some text that user's should make sure that browser's javascript are enabled before proceeding to use the form.

    Please inform us if you have more details to share.

    Thanks.

  • Profile Image
    glandoreghyc
    Answered on January 31, 2013 at 06:01 PM

    Thank You i will do something to advise users.

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    glandoreghyc
    Answered on January 31, 2013 at 07:11 PM

    This is not fixed i have tried two seprate forms on my site and i have confimred that Java Script is not disabled and yet the forms are now being accepted with fields not being completed.

    And in addition they are not beign transferred to the paypal account that is set up for them,

     

    this used to work fine.

    What are you doing???

     

    We hope to go live in about 6 hours what is happenign there.

     

    John

  • Profile Image
    jonathan
    Answered on January 31, 2013 at 10:11 PM

    Hi John,

    I could not reproduce this problem on my end -- this is the reason why I mentioned the possibilty of the browser's javascript being disabled on a users end. I tested your form the very 1st time and it immediately prompt me for validations

    There are 2 new empty submissions on this form, are those the test you did?

    Please keep me posted until we find the cause of issue.

    Thanks.

  • Profile Image
    glandoreghyc
    Answered on February 01, 2013 at 01:25 AM

    Yes they were the ones i tested.

  • Profile Image
    Goldo
    Answered on February 01, 2013 at 06:25 AM

    How about when using the direct form url? Are you still able to submit with those required fields left empty?

    http://www.jotformpro.com/form/30232352426948

    Please also provide us the website url to where you have embedded the form, so we can check.

    Let us know.