downgrade from pro to premium

  • Profile Image
    Asked on March 14, 2011 at 09:26 AM

    It's stunning that there's no easy way to downgrade from professional to premium.  I'd like to do so.  On the pricing page, it says it's possible, but I'm honestly looked and searched the site extensively and can't find where it actually happens.  Please advise.

  • Profile Image
    Answered on March 14, 2011 at 02:02 PM

    Hi there,

    I can see from our records that you are scheduled for account downgrade on 2011-03-16. It looks like one of your previous attempts have succeeded. Please check after 2011-03-16 if your account has been changed from Professional to Premium account.

    Please let us know if you have any other questions. Thank you for using JotForm!