What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    downgrade from pro to premium

    Asked by mdole72 on March 14, 2011 at 09:26 AM

    It's stunning that there's no easy way to downgrade from professional to premium.  I'd like to do so.  On the pricing page, it says it's possible, but I'm honestly looked and searched the site extensively and can't find where it actually happens.  Please advise.

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    Answered by allanftd on March 14, 2011 at 02:02 PM

    Hi there,

    I can see from our records that you are scheduled for account downgrade on 2011-03-16. It looks like one of your previous attempts have succeeded. Please check after 2011-03-16 if your account has been changed from Professional to Premium account.

    Please let us know if you have any other questions. Thank you for using JotForm!