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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    email notification is not working properly

    Asked by csreach on February 01, 2013 at 02:46 AM

    Email notification of new submissions is not working properly. The notice shouls be going to 2 email addresses and it currently is only going to one. 

    Page URL:
    thresholdglobalworks.com

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    Answered by jefreylandicho on February 01, 2013 at 05:42 AM

    Hi,

    One of your forms has its notification mail configured as conditional, which means that before the email can be sent, the form should satisfy the conditions you have set.

     

    If you have filled out the email address field before submitting the form, it might be possible that the script that is responsible for your condition is not working, probably due to script conflicts with your page.

    Can you please give us the exact URL of the page where the form is embedded? This is so we can analyze what the problem is and come up with a proper solution.

    Also, try looking for the missing emails in your Junk/Spam/Bulk mail folder. Let us know if you still can't find them there.

    We look forward to your responses. Thank you and have a great day!


    Thanks

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    Answered by pinoytech on February 01, 2013 at 01:30 PM

    Hi,

    Sorry for the inconvenience that may have caused. Can you please share to us the URL of your Form to investigate the issue and for further assistance?

    Thank you!

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    Answered by pinoytech on February 01, 2013 at 01:40 PM

    Hi there,

    For some reason, your response came out empty. Can you please response using this link: http://jotform.me/answers/173161-email-notification-is-not-working-properly#2

    Thank you!

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    JotForm Support

    Answered by EduardoMendez on February 05, 2013 at 06:11 PM

    Hi there, 

    We did not receive your response.  Please repply to this post using this link:

    http://www.jotform.com/answers/173161-email-notification-is-not-working-properly#6

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    Answered by csreach on February 05, 2013 at 11:43 PM

    http://thresholdglobalworks.com/Registr._Upaya.html

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    Answered by moonzkie on February 06, 2013 at 03:05 AM

    Hi,

    Upon checking your email l.leitch@comcast.net was on our bounce list, for the following reason:

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta22.emeryville.ca.mail.c= omcast.net comcast 199.255.193.31 Comcast block for spam. Please see http:= //postmaster.comcast.net/smtp-error-codes.php#BL000000'

    I have removed the said email from our bounce list so you should be able to receive notifications on that email now.

    Also you may refer to this guide to prevent not receiving emails: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Hope this helps. Thank you.