Is it possible to set up Autoresponder email for encrypted form?

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    pgarenewals
    Asked on February 13, 2019 at 02:09 PM

    We'd like to use the Encrypted form and notify folks via Email that we have received their submission. What options to we have if you don't provide the Email Notifications and Autoresponder for Encrypted forms?



    This is a re-post of a comment on Encrypted Forms and How to Use Them

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    Victoria_K
    Answered on February 13, 2019 at 03:42 PM

    Unfortunately, there's no option to send Autoresponder emails to user upon form submit. That's because address entered by user on a form is encrypted before form is submitted, so system can't read it to send email. However, you as form owner, can receive a notification with the following content:

    08-email.png

    It worth mentioning that we offer HIPAA compliance feature, it has an option to set some form fields as 'unprotected' in order to send emails containing non sensitive information. Please note that HIPAA is account wide feature in case you decide to go with it. Here is the page to review for more information: https://www.jotform.com/hipaa/ 

    We will be glad to assist if you need more help, just let us know.