[URGENT] Complaint on Uploaded Photo Quality

  • uemedhr
    Asked on February 14, 2019 at 3:46 AM

    Hi, 

    We have an issue with our photos which snap/uploaded via Take Photo widget. The quality we received in Emails or downloaded from the Submission are small and unclear. Is there a way whereby you can increase the resolution of the photos as we need the pictures to be clearer as this will we used as evidence for our Despatch Form?

    TQ


    Jotform Thread 1732571 Screenshot
  • Nick_So
    Replied on February 14, 2019 at 8:47 AM

    Unfortunately, we do not currently have an option to control the quality/size of the images captured with the Take Photo Widget.

    If you would like to capture the images in their original sizes, use a standard File Upload field should allow the live image capture on the mobile devices as well.

    0mygi Screenshot 10

    Let me know if you have any further questions.