What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Again problems with email

    Asked by joostklaver on February 01, 2013 at 09:41 AM


    Our email problem is back again. We ended up in your bounce list earlier, you fixed it for us and our IT put all the domainnames on our white list. Could you please fix it again and tell me why we keep ending up in your bounce list?

    The sender is also set to noreply@jotform.com.

    It's for al the emailadresses with domainname ...@madsciencenet.nl

    Page URL:

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    JotForm Support

    Answered by Deygus on February 01, 2013 at 11:04 AM

    I took a look at your form and I only found an autoresponder and a conditional email set up for your email alerts. The autoresponder looks okay but strangely when I checked on your conditional email I didn't find an email address in there, instead it just says " Uw email " when it should be an actual email such as xxxx@xxxxx.com. Have you done something to change this recently or did someone forget to put an email in there? It seems that this may be the reason why you aren't recieving any notifications from your form since there is no email there the notification isn't being sent. I also checked your account email and it is not on our bouncelist.

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    Answered by joostklaver on February 03, 2013 at 06:11 AM


    I've checked all our forms and one form had indeed a wrong recipient. However we're still receiving no forms by e-mail? 

    When I look at jotform we received a bunch of filled in forms, but no notifications in our inbox. I don't know where it's going wrong, because we're using jotform for a while now and suddenly these problems occur.

    I hope to hear from you.

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    JotForm Support

    Answered by abajan on February 03, 2013 at 06:36 AM


    Regardless of what email has been set as the recipient in the notification, there are three (3) conditions attached to the said notification:

    and it will only be sent (to the addresses specified in those conditions) when one or more of those conditions are satisfied. Therefore, please ensure that the conditions are correctly configured:

    Do let us know if this resolves the issue.