My form is not being sent to the email address specified.

  • snowballvfx
    Asked on February 14, 2019 at 10:27 AM

    My form is not being sent to the email address specified. What did I do wrong?

  • Welvin Support Team Lead
    Replied on February 14, 2019 at 12:16 PM

    You do not have a submission in the form, so I presumed you clicked the Test Email button in the email configuration. Please note that this button will only send an email to your primary email address. It will not send an email to the designated email address in the recipient box. To send an actual email, you need to preview the form and submit it. 

  • snowballvfx
    Replied on February 14, 2019 at 1:43 PM
    No, I embedded with your code to add to square space and from there it’s not submitting
    Sent from my iPhone
    ...
  • Welvin Support Team Lead
    Replied on February 14, 2019 at 2:45 PM

    I'm sorry. Your question is referring to the specified email address in the form, so I thought that is your main problem in the form. Anyways, I decided to split your issue with the embedded form to a new thread. Link here https://www.jotform.com/answers/1733284