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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Redirect URL not updating

    Asked by pivotmedia on February 01, 2013 at 10:22 AM

    I changed the redirect URL for this page http://form.jotform.com/form/13330802214 and it is still pointing to the old pdf.

    When I double check the redirect url it is showing the new url, http://www.innovsys.com/NewsEvents/IPTVeJournal/InnovativeSystems_DigitalVoiceRecorder.pdf, however it still displays the old url when I test the form.

    Page URL:
    http://form.jotform.com/form/13330802214

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    JotForm Support

    Answered by EduardoMendez on February 01, 2013 at 11:40 AM

    Hi there, 

    It seems that even though you have updated the Thank You  URL, you also have two conditions that are conflicting:

    You can delete them by following this visual guide:

    From there, you can delete the two conditions.

    Please give that a try and let us know if you need further assistance! 

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    Answered by pivotmedia on February 01, 2013 at 12:25 PM

    Thank you !!!!