Out of Submission Storage

Says we are out of submission storage - but we pay for the services. This is usually regularly and something we use to interact with our clients. Have we missed out on some submissions? Will our clients have been able to use the forms?

We pay for these services so why has this happened?

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https://www.jotform.com/answers/1733881-Why-is-it-saying-that-we-are-out-of-Submission-Storage