Uploading picture to form not works

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    embowen72
    Asked on February 16, 2019 at 11:05 AM

    I’ve created my form and tested it. I’m not able to open the pic that was uploaded. I’m getting 404 error



    This is a re-post of a comment on How to Create Your First Web Form

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    AlbertBaldred
    Answered on February 16, 2019 at 01:47 PM

    You can see and download uploaded pictures on 'Submissions'. I have tested your form. It works properly on my side. Please look at that:
    1550342792submission.gif

    Please share more information to further support.

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    embowen72
    Answered on February 17, 2019 at 09:43 AM
    This is the screen I get when I go to submissions and click the link for the photo
    Sent from my iPhone
    ...
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    AlbertBaldred
    Answered on February 17, 2019 at 10:38 AM
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    embowen72
    Answered on February 17, 2019 at 12:43 PM
    I clicked on the links and still get the 404 error.
    I’m on my phone, does that make a difference? I’m rarely in front of a computer.
    Sent from my iPhone
    ...
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    Victoria_K
    Answered on February 17, 2019 at 02:35 PM

    The files are uploaded correctly to your forms, however there is a restriction on privacy settings of your account that requires login to view files. You may lift the settings to review files on any device, here is the link: https://www.jotform.com/myaccount/settings 

    We will be glad to assist if you need more help, just let us know.