Guidelines for Changing established Forms

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    glandoreghyc
    Asked on February 02, 2013 at 04:32 AM

    Assuming i have an established Form with Notification and Autoresponder emails set up.

    Then i have to remove elements or add elements within the Form typically if i am using the Form to Sell items using PayPal for example.

    Is it mandatory that every time you make a change that you have to:-

    1. Delete and re-establish the Notification and Autoresponder Emails?

    2. Renew the Embeded code?

     

    Thank You

     

    John

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    mliz
    Answered on February 02, 2013 at 07:52 AM

    Hi John,

    It is not actually mandatory to reset the email notifications and embed code after you make changes. The changes done will automatically take effect on the form on your website however there are rare instances that there is delay in replication on the live form, this is when re embeding the form code would be of help.

    Reseting the email notifications is only applicable if there are missing fields in the notification email otherwise you can just leave it as it is.

    Hope this information helps, if you need anything else let us know.

    Thanks!

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    glandoreghyc
    Answered on February 02, 2013 at 10:54 AM

    Thank You,

     

    But i have two further related questions as a result of your response.

    When you say "missing fields"  ok i understand if i remove a field but does this apply if i remove a product form within the PayPal shop field?

    And does the same apply if i add a field, and what about adding a product to the PayPal shop field?

    Understand your comment ref re-setting the embeded code, but there have been clear indications that the ref to   form.jotform in the URL shoudl be changed to www.jotform   is this neseccary and perhaps you can explain why?

     

    Thank YOu

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    Deygus
    Answered on February 02, 2013 at 11:20 AM

    No that will not affect it unless you remove the product field also. The product field is just like any other field but inside the Text Fields in your email template it shows only the name of the field and not what's contained inside of it. See below example of it showing only as a Product Field and also please note that you do not see the products you are selling inside it.

     

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    Deygus
    Answered on February 02, 2013 at 11:29 AM

    I apologize as I forgot to include my answer for your last question. If you are referring to when a you change the form because it is not updating that is usually an issue that happens when your form server changed so you end up having to use the form's actual server link.

  • Profile Image
    glandoreghyc
    Answered on February 02, 2013 at 12:15 PM

    Before i post my next response, can you tell me how i add a screenshot to the post response please?

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    jonathan
    Answered on February 02, 2013 at 06:02 PM

    @John,

    Hi, in the message composer, use the insert/edit image tool.

    You need to upload your image first before you can add it. You can use free image hosting service on the internet, you can try imageshack.

    Thanks.

  • Profile Image
    glandoreghyc
    Answered on February 02, 2013 at 08:43 PM

    PayPal Products

    You will see that i have a productrs fields of ISA Courses,

     

    so anything i change within that field does not require the email notifications to be reset.... Correct???

    Thanks

     

    John

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    glandoreghyc
    Answered on February 02, 2013 at 08:44 PM

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    jonathan
    Answered on February 02, 2013 at 08:59 PM

    John,

    If I understand your inquiry correctly, you meant to asked,--

    if you change the items in your payment product field, there is no need to update the email notification template because the field is still there anyway. -- This is correct.

    The product field is only using one fiedl id#, so, it should be able to still reflect on the email the correct number of items in the products field.

    BUT if you delete the product field itself, then added it back again, it will generate a new field #id -- this time it is possible it will not reflect in the notification email template. You will have to manually update it then (add the fields from the right panel in the email template)

    Simply put, if you edited the form by deleting and adding fields -- you will have to update the forms email template.

    Please inform us if you require further clarifications.

    Thanks.

  • Profile Image
    glandoreghyc
    Answered on February 02, 2013 at 09:14 PM

    No you are fine with this repsonse, i fully understand,

     

    However i do nto think i got an answer to why i need to change the URl in the embedded codoe from form.jotform to www.jotform ???

     

    Thanks..

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    jonathan
    Answered on February 02, 2013 at 09:59 PM

    Sorry about missing answering your URI question

    --

    The change in URL is not actually mandatory. It is only suggested if the ff: is happening on your end

    1. Your form updates is not replicating on time or not at all

    2. If there is issue on the CDN(Content Delivery Network), and it is not able to distribute your form.

    When you use "form.jotform.com", it will use the CDN for faster delivery. CDN is performance booster -- if you noticed, when you get the code for embed it is using form not www , because it is the preferred sub-domain.

    When you use "www"  the CDN is not involve. So, the form is directly routed to jotform servers which have the tendency to be slowed down during peak time due to network traffic.

    The discussion about it here should also help understand it better.

    Thanks.