Sub-user account doesn't have same limits of upgraded account

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    Asked on February 18, 2019 at 11:49 PM

    Is it possible to increase the number of submissions available for a sub-user. We have a 'Gold' account, which allows for 100,000 submissions, but sub-users are only allowed 100.

    Please advise?



    This is a re-post of a comment on How to Share Forms with a Sub-Account User

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    Answered on February 19, 2019 at 01:12 AM

    The submission limit is considered as the limit of the account where the form was created. Even if it is a sub-account of a paid account, the limit will be that of a free account which is 100 submissions per month or whatever plan the sub-account has. So sharing the forms in your Gold account will have a limit of 100,000 submissions per month.

    Let us know if you have any questions or if you need further assistance. 

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    Answered on March 01, 2019 at 11:18 AM


    I have the same issue on my users sub account.  We are on the silver plan but the sub account is showing only 100 submissions.  How do I fix this? 

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    Answered on March 01, 2019 at 12:23 PM

    The sub-user accounts do not inherit the limits of the account that shared access.  This would essentially give multiple sets of upgraded limits for a single subscription.  Sub-users do have access to a shared folder.  Part two of the following guide shows how users can move forms into the shared folder:

    Once a form is moved into the shared folder, it is moved to the account that shared access.  If that account has a subscription, the form would then be subject to the upgraded limits of that account, rather than the limits of the sub-user account.