Email form says it's successfully send but no emails coming through

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    Asked on February 03, 2013 at 05:05 PM

    Hi, I've set up a form as per your instructions and up loaded it on to a web, when the form is filled in and sent the confirmation message appears but no email arrives? the form is at


    When I click save when creating the form I do not get an email address but a little message in the bottom right hand corner says "working"? I assumed that the email would come through to my account email address?

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    Answered on February 03, 2013 at 05:42 PM

    There are several reasons that could be causing this. I would kindly suggest you check out this new guide that explains how you can troubleshoot this issue.How to setup email alerts to prevent "emails not being received" issues

    Feel free to ask if you have further questions or concerns.


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    Daisy Bravo
    Answered on February 03, 2013 at 06:30 PM

    it sucks I forgot my password but find no where to change my password

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    Answered on February 03, 2013 at 10:30 PM

    Hi Daisy,

    Please use our Forgot Password Tool to reset your password. Just click on the "Login" Menu on Jotform website and click "Forgot Password", enter your email address and check your email address inbox for the instructions.