What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Collapsing form problem

    Asked by macpooh on February 03, 2013 at 05:29 PM

    Hi,

     

    I have the problem of the collapsing form feature freezing when used with a long form.  This bug supposedly has been escalated to the developers.  But judging from what I have read in this forum regarding other JotForm problems that remain unresolved months after being reported, I don't hold out much hope that this bug will be fixed any time soon.  Therefore, I have taken the suggestion provided by one of the tech support staff (I think his name is Mike), and have used the source code on the webpage and uploaded the css & js files to my server.  It appears that this does solve the problem of the forms freezing - thanks.

     

    So my question now is:  Since I nolonger have the security of the forms residing on the JotForm servers, is there anything in the js files that will prevent the forms from being hijacked for spamming purposes or do I have to use Captcha?

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    JotForm Support

    Answered by jonathan on February 03, 2013 at 06:29 PM

    Hi,

    The captcha field will definitely help. If the website with the form is in the public internet, chance is higher that it will be seen by spam bots. So, using captcha field will ensure that only human input is getting in the form.

    Since you are using the form's source code, you will have to add first the captcha field using the form builder, -- and then download the form's source code again to include the captcha source codes in the downloaded code. (this is the easier method). But if you are capable of coding your own captcha field and then include it in your own existing form, I think you can do that also.

    Hope this help. Please inform us if you have any other inquiry.

    Thanks.