What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not recieving form submissions

    Asked by henrypugh on February 03, 2013 at 06:30 PM

    I am currently not receiving emails for my form submissions.  Is there a problem with the email server?  I also went online to my submissions and there is a record of them.  I attempted to forward one to my email and have not received it that way either.

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    JotForm Support

    Answered by jonathan on February 03, 2013 at 06:55 PM


    Please check your email's junk folder. It is possible that email messages are being filtered as spam because the form's sender email is probably being blocked by your email service provider.

    You may want to review this guide also for more details -Email+Problems

    Please update us.


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    Answered by henrypugh on February 03, 2013 at 10:15 PM
    Don' have a Junk Folder and no SPAM filter on my iphone. I am now getting them but it is taking 4 hours from the time of submission.
    Henry Pugh
    Belton Martial Arts Academy
    (254) 933-8559
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    Answered by jeanettebmz on February 03, 2013 at 10:24 PM

    I see your form has several conditional logic stablished, some are mapped to unexisting/deleted fields, and some are applied to emails. Please double check them .

    Also , the sender email address in you email notification settings has been updated to noreply@jotform.com , to prevent issues.