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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    my contact form has not been forwarding emails to the email address I set up.

    Asked by mborysevicz on February 03, 2013 at 08:53 PM

    The "test" email worked fine. None of the others have gone through and I've missed a few important contact questions. How do i fix this without having to log into jotform just to check messages?

    Page URL:

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    JotForm Support

    Answered by EltonCris on February 03, 2013 at 11:01 PM


    Your email is not on the bounce list so notifications should be on your email inbox. Did you check your gmail spam/bulk folder? One possible reason why the form doesn't land on our email is because you are using and email field on your notification sender email. I would suggest to change that to noreply@jotform.com so notification messages will not be filtered.

    Here's how to change sender email to noreply@jotform.com.

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to your  E-mail field, just like this:

    Let us know if this doesn't make any differences. Thanks!

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    Answered by keickerman on February 04, 2013 at 12:04 AM

    I have the same problem. All was working fine for months until December 1 and then al the messages stopped coming to my inbox.

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    JotForm Support

    Answered by EltonCris on February 04, 2013 at 01:53 AM


    Please check my suggestions above. That should help fixed it. I would highly recommend to check this article to prevent this issue in the future. How to setup email alerts to prevent "emails not being received" issues


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    Answered by mborysevicz on February 04, 2013 at 09:37 AM

    @ eltonchris;

    it worked!

    Thank you!!