- walkingtreetravelAsked on February 04, 2013 at 11:27 AM
This morning when I populated the Excel spreadsheet for Open Enrollment Application several of the columns are suddenly blank: Home Phone, Email, Expiration Date, Date of Birth. We definitely need this information to be there. Can you please fix this so that all of the information is showing up?
- JotForm SupportDeygusAnswered on February 04, 2013 at 12:41 PM
Hello I have taken a look at your form and realized there was apparently a temporary problem causing this so I cleared your form cache on our end. It seems to have corrected the minor problem since after doing so the Excel File data now shows up -
Could you please try downloading the Excel File again now to see if it is working for you and if not then please tell us immediately so we can investigate this problem furthermore.
- walkingtreetravelAnswered on February 05, 2013 at 10:55 AM
Thank you for looking into this. I ran the Excel report this morning and this information shows up for the latest applicant (Rossi) but not anyone else. Has the data in those columns for the rest of the list been lost?
- JotForm SupportEduardoMendezAnswered on February 05, 2013 at 11:40 AM
Thanks for bringing this to our attention!
Was this missing information on the spreadsheet before?
Do you have an image of the e-mail notifications that includes this missing information?
I have tried to reproduce the issue, but I was not able to. It is very strange indeed. Almost seems as those fields were later added to the form. Have those fields been there all along?
Please let us know so that we can forward this to our development team.
Also, a good suggestion would be to keep the e-mail notifications that you receive as backup for the data or have a Google Spreadwheet integration as backup as well.
I'll wait for your response!