Has Email Notification Stopped Working?

  • Profile Image
    yepser
    Asked on February 04, 2013 at 03:39 PM

    I haven't received any email notifications of my forms being completed since 1/31/13. Is this a known issue?

    I even did an email test & it didn't work.

    Thanks!

  • Profile Image
    EduardoMendez
    Answered on February 04, 2013 at 04:24 PM

    Hi there, 

    All our notifications are being sent without any issues on our side, However, many users have run into prblems with their service providers rejecting the notifications due to their filters settings.

    I noticed that the e-mail address associated with your account has been added to our bounce list:

    Result: info@yepser.com is IN the bounce list

    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 umY51k00T53uAhB01mYDQt IB212 msg rejected as spam'

    To avoid this, please follow this guide:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues 

    Please take special notice on the whitelisting of our domains and also our IP addresses.

    Please give that a try and let us know if you need further assistance.