When my customer fills out their payment information, it does not transfer to my Stripe account.

  • thrive_nutrition
    Asked on February 27, 2019 at 8:31 AM

    When my customer fills out their payment information, it does not transfer to my Stripe account.

  • David JotForm Support
    Replied on February 27, 2019 at 11:36 AM

    I checked your account and there weren't currently any active forms.  If you are using Stripe to collect payments, the credit card data would not be passed to Stripe, only the funds along with the transaction ID.  If there is a specific form we can check, let us know which form and we can make sure everything is correctly set up.

  • thrive_nutrition
    Replied on March 1, 2019 at 7:43 AM
    Ok thank you. Is the stripe payment feature available on the free platform?
    Thanks
    ...
  • Girish JotForm Support
    Replied on March 1, 2019 at 9:19 AM

    Yes, there is an option for Stripe Payment on the free platform.

    You can find all the Payment integration details from the below Link:

    Mastering-Payment-Form-Integrations-with-JotForm

    Please note that, in a Free version, you can only receive 10 payments.

    Find the below link to know the features of Free and paid version of Jotform.

    Link: www.jotform.com/pricing

    Let us know if you want any other information.