What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving my jot form confirmations?

    Asked by roadrunner on March 15, 2011 at 01:49 PM

    PLease contact me at 858-456-1004. I am very frustrated with this product. It's hit and miss. It's always under maintence and I'm not receiving my Jot form email confirmations.

    PLease call me

     

    Susana Diaz/CEO

  • Profile Image

    Answered by DanielGriffin on March 16, 2011 at 12:05 PM

    Sorry, we do not provide telephone support, but I will do my best to help you here.

    I see one form in your account which has 23 submissions, all of which are visible in your submission slist, so everything seems fine there.  Have you ever recieved any emails?  If not then please confirm that the email address in the recipient settings is correct.  Failing that I would check the mailbox itself to see if you're getting blocked.  Ask your email admin to whitelist the following addresses:

    174.34.48.214

    174.34.48.218

    174.34.48.219

    If you are still having problems do get back to me and we'll get to the bottom of it.

    Thanks,

    Daniel